60 lines
2.3 KiB
SQL
60 lines
2.3 KiB
SQL
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-- +goose Up
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-- Support desk: resolver attribution, CSAT storage (ratings API by sibling agent),
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-- unassigned queue index, expanded notification kinds.
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-- Staff capability uses users.staff_role=support_staff (029_staff_roles).
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ALTER TABLE support_tickets
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ADD COLUMN IF NOT EXISTS resolved_by_user_id UUID REFERENCES users(id) ON DELETE SET NULL,
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ADD COLUMN IF NOT EXISTS csat_token_hash BYTEA,
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ADD COLUMN IF NOT EXISTS csat_invite_sent_at TIMESTAMPTZ;
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CREATE INDEX IF NOT EXISTS support_tickets_unassigned_queue_idx
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ON support_tickets (status, last_message_at DESC NULLS LAST)
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WHERE assignee_admin_user_id IS NULL;
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CREATE INDEX IF NOT EXISTS support_tickets_resolved_by_idx
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ON support_tickets (resolved_by_user_id)
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WHERE resolved_by_user_id IS NOT NULL;
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CREATE TABLE IF NOT EXISTS support_csat_ratings (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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ticket_id UUID NOT NULL UNIQUE REFERENCES support_tickets(id) ON DELETE CASCADE,
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company_id UUID NOT NULL REFERENCES companies(id) ON DELETE CASCADE,
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user_id UUID NOT NULL REFERENCES users(id) ON DELETE CASCADE,
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score SMALLINT NOT NULL CHECK (score BETWEEN 1 AND 5),
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comment TEXT NOT NULL DEFAULT '',
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created_at TIMESTAMPTZ NOT NULL DEFAULT now()
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);
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CREATE INDEX IF NOT EXISTS support_csat_ratings_created_idx
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ON support_csat_ratings (created_at DESC);
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ALTER TABLE support_notifications
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DROP CONSTRAINT IF EXISTS support_notifications_kind_check;
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ALTER TABLE support_notifications
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ADD CONSTRAINT support_notifications_kind_check
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CHECK (kind IN (
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'ticket_created',
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'agent_reply',
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'status_changed',
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'user_reply',
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'ticket_claimed',
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'csat_requested'
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));
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-- +goose Down
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ALTER TABLE support_notifications DROP CONSTRAINT IF EXISTS support_notifications_kind_check;
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ALTER TABLE support_notifications
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ADD CONSTRAINT support_notifications_kind_check
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CHECK (kind IN ('ticket_created', 'agent_reply', 'status_changed', 'user_reply'));
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DROP INDEX IF EXISTS support_csat_ratings_created_idx;
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DROP TABLE IF EXISTS support_csat_ratings;
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DROP INDEX IF EXISTS support_tickets_resolved_by_idx;
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DROP INDEX IF EXISTS support_tickets_unassigned_queue_idx;
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ALTER TABLE support_tickets
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DROP COLUMN IF EXISTS csat_invite_sent_at,
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DROP COLUMN IF EXISTS csat_token_hash,
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DROP COLUMN IF EXISTS resolved_by_user_id;
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