Initial commit of Descrybe v2 without local scratch artifacts.

Drop one-shot tmp/axe scripts and agent i18n scratch so the Gitea tree is deployable.
2026-08-09 22:47:43 +02:00
commit 8580c996c3
1285 changed files with 325780 additions and 0 deletions
@@ -0,0 +1,97 @@
+package support
+
+import "errors"
+
+var (
+	ErrNotFound               = errors.New("ticket not found")
+	ErrSubjectRequired        = errors.New("subject required")
+	ErrBodyRequired           = errors.New("message body required")
+	ErrInvalidCategory        = errors.New("invalid category")
+	ErrInvalidStatus          = errors.New("invalid status")
+	ErrInvalidPriority        = errors.New("invalid priority")
+	ErrInvalidTag             = errors.New("invalid tag")
+	ErrTooManyTags            = errors.New("too many tags")
+	ErrInvalidRelatedSKU      = errors.New("invalid related_sku")
+	ErrInvalidRelatedProduct  = errors.New("invalid related_product_id")
+	ErrTicketClosed           = errors.New("ticket is closed")
+	ErrForbidden              = errors.New("forbidden")
+	ErrAlreadyClaimed         = errors.New("already_claimed")
+	ErrNotClaimable           = errors.New("not_claimable")
+	ErrInvalidScope           = errors.New("invalid scope")
+	ErrInvalidAssignee        = errors.New("invalid assignee")
+	ErrNotificationGone       = errors.New("notification not found")
+	ErrAIAutoReplyDisabled    = errors.New("support AI auto-reply is disabled")
+	ErrAutoReplyDisabled      = errors.New("auto-reply disabled for ticket")
+	ErrAutoReplyAlreadyPosted = errors.New("auto-reply already posted")
+	ErrAIRateLimited          = errors.New("support AI auto-reply rate limited")
+	ErrAIAutoReplyTimeout     = errors.New("support AI auto-reply timed out")
+	ErrNoAIDraft              = errors.New("no AI draft to approve")
+	ErrCSATNotEligible        = errors.New("ticket not eligible for rating")
+	ErrAlreadyRated           = errors.New("ticket already rated")
+	ErrInvalidCSATScore       = errors.New("invalid csat score")
+	ErrInvalidScore           = ErrInvalidCSATScore
+	ErrCSATCommentTooLong     = errors.New("csat comment too long")
+	ErrKBSlugRequired         = errors.New("kb slug required")
+	ErrInvalidKBSlug          = errors.New("invalid kb slug")
+	ErrKBTitleRequired        = errors.New("kb title required")
+	ErrKBBodyRequired         = errors.New("kb body required")
+	ErrKBNotFound             = errors.New("kb article not found")
+	ErrKBSlugTaken            = errors.New("kb slug taken")
+	ErrTemplateNameRequired   = errors.New("template name required")
+	ErrTemplateBodyRequired   = errors.New("template body required")
+	ErrTemplateNotFound       = errors.New("reply template not found")
+	ErrInvalidMatchThreshold  = errors.New("invalid match confidence threshold")
+	ErrInvalidAIThreshold     = errors.New("invalid AI confidence threshold")
+	ErrInvalidAIDelivery      = errors.New("invalid AI delivery mode")
+)
+
+// ClientError reports whether err is a known client-facing support validation error.
+func ClientError(err error) (msg string, ok bool) {
+	switch {
+	case err == nil:
+		return "", false
+	case errors.Is(err, ErrSubjectRequired),
+		errors.Is(err, ErrBodyRequired),
+		errors.Is(err, ErrInvalidCategory),
+		errors.Is(err, ErrInvalidStatus),
+		errors.Is(err, ErrInvalidPriority),
+		errors.Is(err, ErrInvalidTag),
+		errors.Is(err, ErrTooManyTags),
+		errors.Is(err, ErrInvalidRelatedSKU),
+		errors.Is(err, ErrInvalidRelatedProduct),
+		errors.Is(err, ErrNoAIDraft),
+		errors.Is(err, ErrTicketClosed),
+		errors.Is(err, ErrForbidden),
+		errors.Is(err, ErrInvalidAssignee),
+		errors.Is(err, ErrAlreadyClaimed),
+		errors.Is(err, ErrNotClaimable),
+		errors.Is(err, ErrInvalidScope),
+		errors.Is(err, ErrInvalidCSATScore),
+		errors.Is(err, ErrCSATNotEligible),
+		errors.Is(err, ErrAlreadyRated),
+		errors.Is(err, ErrCSATCommentTooLong),
+		errors.Is(err, ErrKBSlugRequired),
+		errors.Is(err, ErrInvalidKBSlug),
+		errors.Is(err, ErrKBTitleRequired),
+		errors.Is(err, ErrKBBodyRequired),
+		errors.Is(err, ErrKBNotFound),
+		errors.Is(err, ErrKBSlugTaken),
+		errors.Is(err, ErrTemplateNameRequired),
+		errors.Is(err, ErrTemplateBodyRequired),
+		errors.Is(err, ErrTemplateNotFound),
+		errors.Is(err, ErrInvalidMatchThreshold),
+		errors.Is(err, ErrInvalidAIThreshold),
+		errors.Is(err, ErrInvalidAIDelivery),
+		errors.Is(err, ErrAutoReplyDisabled),
+		errors.Is(err, ErrAutoReplyAlreadyPosted),
+		errors.Is(err, ErrNoAIDraft),
+		errors.Is(err, ErrKBImageInvalidType),
+		errors.Is(err, ErrKBImageTooLarge),
+		errors.Is(err, ErrKBImageInvalidName),
+		errors.Is(err, ErrKBImageBadSig),
+		errors.Is(err, ErrKBUploadDirMissing):
+		return err.Error(), true
+	default:
+		return "", false
+	}
+}