Initial commit of Descrybe v2 without local scratch artifacts.

Drop one-shot tmp/axe scripts and agent i18n scratch so the Gitea tree is deployable.
2026-08-09 22:47:43 +02:00
commit 8580c996c3
1285 changed files with 325780 additions and 0 deletions
@@ -0,0 +1,60 @@
+-- +goose Up
+-- Support desk: resolver attribution, CSAT storage (ratings API by sibling agent),
+-- unassigned queue index, expanded notification kinds.
+-- Staff capability uses users.staff_role=support_staff (029_staff_roles).
+
+ALTER TABLE support_tickets
+  ADD COLUMN IF NOT EXISTS resolved_by_user_id UUID REFERENCES users(id) ON DELETE SET NULL,
+  ADD COLUMN IF NOT EXISTS csat_token_hash BYTEA,
+  ADD COLUMN IF NOT EXISTS csat_invite_sent_at TIMESTAMPTZ;
+
+CREATE INDEX IF NOT EXISTS support_tickets_unassigned_queue_idx
+  ON support_tickets (status, last_message_at DESC NULLS LAST)
+  WHERE assignee_admin_user_id IS NULL;
+
+CREATE INDEX IF NOT EXISTS support_tickets_resolved_by_idx
+  ON support_tickets (resolved_by_user_id)
+  WHERE resolved_by_user_id IS NOT NULL;
+
+CREATE TABLE IF NOT EXISTS support_csat_ratings (
+  id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
+  ticket_id UUID NOT NULL UNIQUE REFERENCES support_tickets(id) ON DELETE CASCADE,
+  company_id UUID NOT NULL REFERENCES companies(id) ON DELETE CASCADE,
+  user_id UUID NOT NULL REFERENCES users(id) ON DELETE CASCADE,
+  score SMALLINT NOT NULL CHECK (score BETWEEN 1 AND 5),
+  comment TEXT NOT NULL DEFAULT '',
+  created_at TIMESTAMPTZ NOT NULL DEFAULT now()
+);
+
+CREATE INDEX IF NOT EXISTS support_csat_ratings_created_idx
+  ON support_csat_ratings (created_at DESC);
+
+ALTER TABLE support_notifications
+  DROP CONSTRAINT IF EXISTS support_notifications_kind_check;
+
+ALTER TABLE support_notifications
+  ADD CONSTRAINT support_notifications_kind_check
+  CHECK (kind IN (
+    'ticket_created',
+    'agent_reply',
+    'status_changed',
+    'user_reply',
+    'ticket_claimed',
+    'csat_requested'
+  ));
+
+-- +goose Down
+ALTER TABLE support_notifications DROP CONSTRAINT IF EXISTS support_notifications_kind_check;
+ALTER TABLE support_notifications
+  ADD CONSTRAINT support_notifications_kind_check
+  CHECK (kind IN ('ticket_created', 'agent_reply', 'status_changed', 'user_reply'));
+
+DROP INDEX IF EXISTS support_csat_ratings_created_idx;
+DROP TABLE IF EXISTS support_csat_ratings;
+DROP INDEX IF EXISTS support_tickets_resolved_by_idx;
+DROP INDEX IF EXISTS support_tickets_unassigned_queue_idx;
+
+ALTER TABLE support_tickets
+  DROP COLUMN IF EXISTS csat_invite_sent_at,
+  DROP COLUMN IF EXISTS csat_token_hash,
+  DROP COLUMN IF EXISTS resolved_by_user_id;