# 10 — Support KB product content (agent 6/10)

**Scope:** User-facing Support Knowledge articles about Descrybe product, workflows, how-tos, and troubleshooting.  
**Storage:** `support_kb_articles` (goose `032_support_kb_auto_reply.sql`). Admin UI: `/admin/support/knowledge`.

## Seed

JSON corpus: `scripts/seed/support-kb-articles.json`  
Command:

```powershell
cd apps/api
go run ./cmd/seed-support-kb -postgres $env:DATABASE_URL
# or rely on DATABASE_URL from the environment / root .env
```

Idempotent upsert on `slug`. Articles are published with keywords/intent_keys for FAQ auto-match.

## Images

Markdown bodies reference existing `apps/web/static` assets (no generated images):

| Asset | Used in |
|-------|---------|
| `/descrybe_preview.png` | What is Descrybe |
| `/descrybe_logo.png` | What is Descrybe |
| `/import_suppliers.png` | Getting started, import feeds |
| `/enhance_products.png` | Getting started, AI titles/descriptions |
| `/export_data.png` | Getting started, export feeds |
| `/import_taxonomy.png` | Feed mapping |

## Accuracy sources

README, `apps/web/src/lib/components/site/data.ts`, pricing-data Free/credits FAQ, `docs/getting-started.md`, `docs/free-tier.md`, `docs/store-connectors.md`, `docs/eprel.md`, `docs/tutorial.md`, `docs/marketing-suite-user-guide.md`, processing `ParseV1ProcessingType` / EAN validation in `v1_process_handlers.go`.

**Explicit non-claims:** FTP unsupported; Amazon export preset is marketing graphic / backlog (shipped presets: Google Shopping, Meta, custom); marketing throughput stats from homepage are not repeated as verified benchmarks in KB bodies.