greeneclipse
8580c996c3
Drop one-shot tmp/axe scripts and agent i18n scratch so the Gitea tree is deployable.
98 lines
4.3 KiB
Go
98 lines
4.3 KiB
Go
package support
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import "errors"
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var (
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ErrNotFound = errors.New("ticket not found")
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ErrSubjectRequired = errors.New("subject required")
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ErrBodyRequired = errors.New("message body required")
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ErrInvalidCategory = errors.New("invalid category")
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ErrInvalidStatus = errors.New("invalid status")
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ErrInvalidPriority = errors.New("invalid priority")
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ErrInvalidTag = errors.New("invalid tag")
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ErrTooManyTags = errors.New("too many tags")
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ErrInvalidRelatedSKU = errors.New("invalid related_sku")
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ErrInvalidRelatedProduct = errors.New("invalid related_product_id")
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ErrTicketClosed = errors.New("ticket is closed")
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ErrForbidden = errors.New("forbidden")
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ErrAlreadyClaimed = errors.New("already_claimed")
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ErrNotClaimable = errors.New("not_claimable")
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ErrInvalidScope = errors.New("invalid scope")
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ErrInvalidAssignee = errors.New("invalid assignee")
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ErrNotificationGone = errors.New("notification not found")
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ErrAIAutoReplyDisabled = errors.New("support AI auto-reply is disabled")
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ErrAutoReplyDisabled = errors.New("auto-reply disabled for ticket")
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ErrAutoReplyAlreadyPosted = errors.New("auto-reply already posted")
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ErrAIRateLimited = errors.New("support AI auto-reply rate limited")
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ErrAIAutoReplyTimeout = errors.New("support AI auto-reply timed out")
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ErrNoAIDraft = errors.New("no AI draft to approve")
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ErrCSATNotEligible = errors.New("ticket not eligible for rating")
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ErrAlreadyRated = errors.New("ticket already rated")
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ErrInvalidCSATScore = errors.New("invalid csat score")
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ErrInvalidScore = ErrInvalidCSATScore
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ErrCSATCommentTooLong = errors.New("csat comment too long")
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ErrKBSlugRequired = errors.New("kb slug required")
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ErrInvalidKBSlug = errors.New("invalid kb slug")
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ErrKBTitleRequired = errors.New("kb title required")
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ErrKBBodyRequired = errors.New("kb body required")
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ErrKBNotFound = errors.New("kb article not found")
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ErrKBSlugTaken = errors.New("kb slug taken")
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ErrTemplateNameRequired = errors.New("template name required")
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ErrTemplateBodyRequired = errors.New("template body required")
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ErrTemplateNotFound = errors.New("reply template not found")
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ErrInvalidMatchThreshold = errors.New("invalid match confidence threshold")
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ErrInvalidAIThreshold = errors.New("invalid AI confidence threshold")
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ErrInvalidAIDelivery = errors.New("invalid AI delivery mode")
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)
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// ClientError reports whether err is a known client-facing support validation error.
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func ClientError(err error) (msg string, ok bool) {
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switch {
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case err == nil:
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return "", false
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case errors.Is(err, ErrSubjectRequired),
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errors.Is(err, ErrBodyRequired),
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errors.Is(err, ErrInvalidCategory),
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errors.Is(err, ErrInvalidStatus),
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errors.Is(err, ErrInvalidPriority),
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errors.Is(err, ErrInvalidTag),
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errors.Is(err, ErrTooManyTags),
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errors.Is(err, ErrInvalidRelatedSKU),
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errors.Is(err, ErrInvalidRelatedProduct),
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errors.Is(err, ErrNoAIDraft),
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errors.Is(err, ErrTicketClosed),
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errors.Is(err, ErrForbidden),
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errors.Is(err, ErrInvalidAssignee),
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errors.Is(err, ErrAlreadyClaimed),
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errors.Is(err, ErrNotClaimable),
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errors.Is(err, ErrInvalidScope),
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errors.Is(err, ErrInvalidCSATScore),
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errors.Is(err, ErrCSATNotEligible),
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errors.Is(err, ErrAlreadyRated),
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errors.Is(err, ErrCSATCommentTooLong),
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errors.Is(err, ErrKBSlugRequired),
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errors.Is(err, ErrInvalidKBSlug),
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errors.Is(err, ErrKBTitleRequired),
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errors.Is(err, ErrKBBodyRequired),
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errors.Is(err, ErrKBNotFound),
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errors.Is(err, ErrKBSlugTaken),
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errors.Is(err, ErrTemplateNameRequired),
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errors.Is(err, ErrTemplateBodyRequired),
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errors.Is(err, ErrTemplateNotFound),
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errors.Is(err, ErrInvalidMatchThreshold),
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errors.Is(err, ErrInvalidAIThreshold),
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errors.Is(err, ErrInvalidAIDelivery),
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errors.Is(err, ErrAutoReplyDisabled),
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errors.Is(err, ErrAutoReplyAlreadyPosted),
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errors.Is(err, ErrNoAIDraft),
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errors.Is(err, ErrKBImageInvalidType),
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errors.Is(err, ErrKBImageTooLarge),
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errors.Is(err, ErrKBImageInvalidName),
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errors.Is(err, ErrKBImageBadSig),
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errors.Is(err, ErrKBUploadDirMissing):
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return err.Error(), true
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default:
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return "", false
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}
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}
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