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greeneclipse 8580c996c3 Initial commit of Descrybe v2 without local scratch artifacts.

Drop one-shot tmp/axe scripts and agent i18n scratch so the Gitea tree is deployable.

2026-08-09 22:47:43 +02:00

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08 — Staff auto / AI assist UI

Agent: 8/10 · Status: Implemented
Coordinates with: 02-contract (fields), 05-ticket-detail (schema + PATCH), 03/04 (match + AI drafts), 14-support-staff-ui (desk shell)

PROBLEM

Staff need to see auto-match / AI assist outcomes on a ticket, approve or edit draft_only AI drafts, disable further auto per ticket, and filter the queue for needs_human / ai_draft — without elevating support_staff beyond the existing desk gate.

WHAT SHIPPED

Access (least privilege preserved)

Actor	Surfaces
`support_staff`	`/admin/support/**` only via `requireSupportDesk` / `RequireSupportDesk`
Full admin	Same desk + assign picker (unchanged)

New endpoints mount under the same RequireSupportDesk group as claim/reply.
Approve/discard/get still call staffMayAccessTicket (support_staff: own claim or unassigned open/pending; cross-assignee → 404 / 409).
No KB/settings/billing routes exposed to support_staff.

Queue (`/admin/support`)

Filter chips: Any auto state · Needs human · AI draft (?flag=).
Persisted in URL with existing scope / status.
Auto column: status badge or “Auto off”.
API: GET /api/admin/support/tickets?flag=needs_human|ai_draft
- ai_draft → auto_reply_status = ai_draft
- needs_human → handed_off|failed|skipped

Ticket detail (`/admin/support/[id]`)

Auto-match / AI assist panel: status, last attempt, disable / re-enable auto (PATCH { auto_reply_disabled }).
When auto_reply_status=ai_draft: edit draft body → Approve & send or Discard draft.
Thread bubbles label auto/KB/AI messages; drafts stay internal-note style.
Client falls back to public reply + disable if approve/discard routes are not yet mounted (404/501).

API client

$lib/support/admin-api.ts + $lib/support/auto-assist.ts

Method	Path
list (+ `flag`)	`GET …/tickets`
update (incl. `auto_reply_disabled`)	`PATCH …/tickets/{id}`
approve draft	`POST …/tickets/{id}/ai-draft/approve`
discard draft	`POST …/tickets/{id}/ai-draft/discard`

Domain: apps/api/internal/support/staff_auto.go (ApproveAIDraft, DiscardAIDraft, ApplyQueueFlag).

FILES

Area	Path
Helpers	`apps/web/src/lib/support/auto-assist.ts`
Client	`apps/web/src/lib/support/admin-api.ts`
Queue UI	`apps/web/src/routes/admin/support/+page.svelte`
Detail UI	`apps/web/src/routes/admin/support/[id]/+page.svelte`
Domain	`apps/api/internal/support/staff_auto.go`, `types.go` (`ListFilter.Flag`), `errors.go`
List filter	`apps/api/internal/support/tickets.go` (`ApplyQueueFlag`)
HTTP	`support_handlers.go`, `server.go` (approve/discard mounts)

VERIFICATION

cd apps/web && npm run check
cd apps/api && go test ./internal/support/ ./internal/httpapi/ -count=1

Manual:

As support_staff: open /admin/support?flag=needs_human and ?flag=ai_draft — no billing/settings nav.
Ticket with FAQ/AI outcome: panel shows status; Disable auto sticks across refresh.
ai_draft ticket: edit draft → Approve & send → customer-visible agent reply; draft queue clears.
Discard → handed_off / auto disabled; ticket remains claimable.
Ticket assigned to another agent → get/approve → 404/409 (not full admin leak).

ASSUMPTIONS

ASSUMPTION: Ticket auto columns come from agent 5 migration 031_support_ticket_detail (+ agent 3 032 KB). UI tolerates missing fields as empty/none.
ASSUMPTION: draft_only AI posts internal notes with is_auto_reply + auto_source=ai and sets auto_reply_status=ai_draft (agent 4).
ASSUMPTION: Public staff reply already sets auto_reply_disabled (existing ReplyAsAgent).

ROLLBACK

Revert staff UI/client + staff_auto.go + approve/discard routes + ListFilter.Flag. Leave schema migrations in place.

3.9 KiB Raw Blame History